New sales records continue to be shattered as the shift to online shopping remains in overdrive. Today’s sales are exceeding forecasted 2025 e-commerce sales numbers.
With this surge in e-commerce business, the industry has witnessed a whole new level of challenges…..the introduction of peak season shipping surcharges, shipping delays and an increase in mis-shipments, stolen and damaged packages.
Over the last 12-18 months we have seen…
CARRIER NETWORKS STRUGGLING
Shipping carriers are having a tough time keeping up. The spike in shipments has spread their networks thin. While all carriers have invested heavily in their networks, UPS expects the industry’s demand to exceed capacity by 5 million pieces daily during the peak holiday season. The result is FedEx, UPS, and USPS are struggling with on-time deliveries and lost or damaged packages now more than ever.
THE INTRODUCTION OF PEAK SEASON SURCHARGES
FedEx and UPS have instituted an array of surcharges because package volumes have surged during the COVID-19 pandemic.
In August of 2021, the U.S. Postal Service announced a temporary rate adjustments for key package products for the peak holiday season.
PORCH PIRATES ARE CAPITALIZING ON THE CHAOS
More packages shipped means more opportunities for thieves. Have you (or a customer) ever received a notification that a package was delivered and raced home to get it only to find that it’s no longer there? Studies show that nearly 4 in 10 people have now had packages stolen by a “Porch Pirate“.
As a 3PL focused on supporting e-commerce fulfillment, we understand how important it is for e-commerce shipments to arrive on-time and in pristine condition. When that doesn’t happen, it can be frustrating, costly and time consuming to provide a resolution and make it right.
PSI IS LEVERAGING TECHNOLOGY TO DELIVER PEACE OF MIND….
Coverage for lost, stolen or damaged packages
Easy to use, on-demand app, providing tracking and claim management and issue resolution for your customers
Easy implementation and integration into your shopping cart
No cost to you and a nominal charge to your customers, with order level opt in or opt out flexibility
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PSI is a full-service 3PL located in Atlanta, GA. We operate a 60,000 fulfillment warehouse and pick, pack and ship over 50,000 orders each month. Our core services include eCommerce fulfillment, kitting and assembly and custom print and packaging.